Frequently Asked Questions
Everything you need to know about our premium wool apparel.
What makes Woolx merino wool different from regular wool?
Woolx uses ultra-fine merino wool fibers that are incredibly soft, breathable, and moisture-wicking. Unlike traditional wool, our garments are guaranteed to be itch-free and are safe for sensitive skin.
How should I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle and tumble drying on low heat. Avoid bleach and fabric softeners to maintain the fiber integrity.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your gear sooner.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange unworn items with original tags attached within 30 days of delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout.
Are Woolx products sustainably sourced?
Absolutely. We are committed to ethical sourcing and only use non-mulesed wool from farms that prioritize animal welfare and sustainable land management practices.